Services

To meet O&M needs of customers with multiple branches and provide on-site O&M supports, ECCOM provides a more suitable headquarters-branch service solution.

To support customer’s heterogenous infrastructure comprising of many different devices from different vendors, , ECCOM provides a 7*24 one-stop service, and 7*24 continuous monitoring for customers. Once problems are found, we analyze them rapidly with our technical support platform, and provide 7*24*4 manual services and spare parts for customers located in any major urban area throughout China based on our nationwide network of human resources and self-operated warehouse of spare parts. Therefore, we meet customer needs for continuous, stable and reliable operation of business systems effectively even if they do not have internal on-site support at their remote sites.

While helping customers deal with O&M problems, we also help customers simplify work to allow them to view the current situation of information systems and the O&M data they want to obtain in real time, thus truly reducing the pressure of network O&M and experiencing the "worry-free" service.